Subscription Terms

These Subscription Terms supplement the Terms of Use and apply to Ask Xuan memberships, usage quotas, paid features, and digital benefits.

1 · Plans and Benefits

Ask Xuan may offer free access, paid memberships, one-time purchases, credits, or other digital benefits.

Plan names, prices, billing periods, quotas, included features, trial offers, and promotions may vary by platform, country, currency, product version, and purchase channel. The purchase page, checkout page, App Store confirmation, or in-app display controls the actual offer available to you.

2 · Auto-Renewing Subscriptions

If you buy an auto-renewing subscription, it renews automatically unless canceled before the renewal deadline shown by the relevant platform.

For Apple App Store subscriptions, Apple usually requires cancellation at least 24 hours before the end of the current billing period. Manage Apple subscriptions in iPhone Settings -> your name -> Subscriptions, or through Apple's subscription management page.

Deleting your Ask Xuan account, deleting the app, signing out, or not using the service does not automatically cancel a subscription.

3 · Web and iOS Purchases

Ask Xuan may support purchases on Web, iOS, or other channels. Web and iOS may share the same account benefits after successful backend synchronization.

iOS payments, purchase restoration, billing failures, cancellation, taxes, and refund flows are handled by Apple under Apple's terms and policies.

Web payments, if available, are handled by the payment provider shown at checkout. Taxes, currency conversion, and payment method availability may vary.

4 · Quotas, Credits, and Access

Membership quotas, daily or weekly limits, reward credits, report generation, model access, and related benefits may be counted by account, feature, time period, provider, or product rule.

Unused quotas or credits may expire at the end of the relevant period unless the purchase page says otherwise. We may apply reasonable limits to prevent abuse, fraud, reselling, automated scraping, or shared-account misuse.

5 · Cancellations

Canceling a subscription stops future renewal. It usually does not immediately remove benefits already paid for in the current period unless the platform or purchase page says otherwise.

If a payment fails, is refunded, is charged back, or cannot be verified, related membership benefits may be suspended, reduced, or removed.

6 · Refunds

Refund eligibility depends on applicable law, platform rules, and the payment channel.

Apple App Store refunds are reviewed by Apple. Ask Xuan cannot directly approve or reject Apple refund requests, but we may help you locate order information for support.

Except where required by law or platform policy, paid digital content, consumed credits, generated reports, subscription periods, and online services that have started are not automatically refundable because you changed your mind, forgot to cancel, did not use the service, deleted the app, deleted your account, or were dissatisfied with a reading.

7 · Price and Benefit Changes

We may change plan names, prices, quotas, included features, trial offers, or promotions.

For existing auto-renewing subscriptions, price changes are handled through the relevant platform rules and may require notice, consent, or renewal confirmation. If you do not accept a material change, cancel before the next renewal.

8 · Account Deletion

Account deletion may remove Ask Xuan account data and access to synced benefits, but it does not automatically cancel Apple App Store subscriptions or other third-party billing arrangements.

Before deleting your account, cancel active subscriptions through the purchase channel and review the account deletion page.

9 · Contact

Subscription, billing, and refund support: admin@askxuan.top.